At Dazywood, we want you and your pet to be happy with your purchase.
We accept returns of eligible items within 30 days of delivery. To be eligible for a return, the item must be:
unused and in original condition
in the original packaging
accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
For safety, hygiene, and product integrity reasons, the following items are generally not eligible for return unless they arrive damaged or defective:
opened consumable products
used pet products
personalized or custom-made items
final sale or clearance items
gift cards
Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at tanna@dazywood.com with your order number and photos of the issue. We will review the claim and, if approved, provide a replacement, store credit, or refund at our discretion.
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, your refund will be issued to your original payment method. Please allow your bank or card provider additional processing time.
Original shipping charges are non-refundable, unless the return is due to our error or the product arrived damaged or defective.
Unless the return is due to our error, the customer is responsible for return shipping costs.
We do not guarantee direct exchanges. If you need a different item, please contact us at tanna@dazywood.com.
To start a return, contact:
DW Pet, LLC (Dazywood)
6387B Camp Bowie Boulevard #627
Fort Worth, TX 76116
972-835-6670
tanna@dazywood.com